Terms & Conditions

Welcome to JJ's High Performance. Please read the following terms and conditions carefully before purchasing any of our programs. By proceeding with a purchase, you are agreeing to the terms outlined below.

Terms & Conditions

Welcome to JJ's High Performance. Please read the following terms and conditions carefully before purchasing any of our programs. By proceeding with a purchase, you are agreeing to the terms outlined below.

Fixed term packages (8, 16 & 24 Weeks)

In-Season & Preseason Programs

1. Payment & Billing

  • All sales are final. No cancellations or refunds will be accepted once your purchase is confirmed.
  • By purchasing a fixed-term package, you agree to ensure payment is completed in full at the time of purchase via your nominated payment method.
  • We periodically review our fees and may update them with notice, applying only to future purchases. Last updated: 20 July 2026.

2. Package Duration & Delivery

  • Fixed-term training plans are delivered through the JJ's High Performance app and are available for the full duration of your selected package (e.g. 8, 16, or 24 weeks). Start and end dates are confirmed upon purchasing. 
  • Your training plan is delivered exclusively through JJ's app and is accessible only while your subscription is active. Once your account is deactivated or your subscription ends, access to your training plan and related content will be unavailable. 
  • Once assigned, your training plan cannot be adjusted, paused, or extended, even in the case of illness or injury. All packages are designed with built-in modifications to accommodate common limitations. 

3. EDGE Series / Game Intelligence

  • Selected fixed-term packages (including 8 Week, 16 Week and 24 Week In-Season packages) include access to JJ's High Performance EDGE Series / Game Intelligence education. 

This may include: 

  • 1x structured weekly EDGE session 
  • Phase-specific on-demand video modules 
  • Tactical, positional, preparation and review frameworks 

  • EDGE content is proprietary intellectual property of JJ's High Performance and is provided strictly for the personal use of the enrolled athlete during the active package period. 

Access: 

  • Is limited to the duration of the active package.
  • Progresses by phase and does not stack or duplicate.
  • Does not continue beyond expiry unless a new eligible package is purchased.
  • Extension Packages do not include additional on-demand access unless expressly stated.

4. Cancellations & Modifications

  • Fixed-term packages are non-refundable and non-transferable. Cancellations are not permitted once your coaching has commenced. Please ensure you are fully committed and have reviewed all package details prior to purchase. 
  • In certain circumstances prior to your coaching commencing, a credit to the value of your package purchase may be issued. Credits can be applied towards any future package or 1:1 session. Credits are not automatically applied and must be requested by contacting the JJ's High Performance team directly. 

5. Extension Packages

  • Extension packages are a coached add-on only, not a standalone training structure. They allow you to maintain momentum, continue progression, and stay supported leading into or through the season. 

Important to know: 

  • Available only to current clients with an active Preseason or In-Season Package.
  • Only available in the later stages of the Preseason or In-Season period, based on time of year. 
  • App access and coaching are extended for the nominated period (2, 4 or 6 weeks). 
  • Training continues from where you finished, it doesn’t reset or repeat.  
  • No adjustments can be made to your training during an extension due to the discounted rate. 
  • Applies to both Preseason and In-Season extensions. 
  • Discount codes are not valid on extension packages. 
  • Extensions cannot be purchased without a full package on your account - add-on only.

6. Eligibility & Health

  • You must be 10 years or older to participate in any JJ's High Performance fixed-term package. 
  • By accepting this plan, you confirm that you have disclosed any relevant health risks or pre-existing medical conditions and have obtained appropriate medical clearance where necessary. 
  • Health disclosures can be submitted via our app or emailed to info@jjshighperformance.com.au prior to commencing training. 

7. Results Guarantee

  • JJ's High Performance stands behind the quality of our coaching. If, after completing at least 50% of your prescribed training sessions during the first 8 weeks of your package, you are genuinely dissatisfied with the coaching provided, we will provide a full refund. 

Eligibility Requirements 

To be eligible, you must: 

  • Be a first-time JJ's High Performance customer purchasing a fixed-term package.
  • Complete a minimum of 50% of all prescribed training sessions across weeks 1 to 8, as logged in the JJ's High Performance app. Sessions must be completed in good faith, with a recorded duration reasonably consistent with the prescribed session length. 
  • Include your session completion log from the app as evidence.

Exclusions 

The Results Guarantee does not apply where: 

  • You have previously purchased any JJ's High Performance fixed-term package. 
  • The 50% session completion threshold across weeks 1 to 8 has not been met. 
  • Your request is submitted outside the 7-day window after week 8.
  • You are on a monthly subscription.

Claims 

  • Claims must be submitted within 7 days of completing week 8. Sessions must be completed in good faith and in full. JJ's High Performance reserves the right to review session duration data recorded in the app. Sessions completed in a manner inconsistent with the prescribed format may not count toward the 50% threshold. 
  • This guarantee applies to the purchase price of your fixed-term package only. Approval of a refund ends your package access immediately. This guarantee may be updated or withdrawn for future purchases at any time, with notice provided on our website. 

8. Communication & Conduct

  • All coaching content is intended strictly for personal use by the purchaser. Sharing, distributing, reproducing, or re-selling any content in whole or in part is strictly prohibited and may result in immediate deactivation of your account and legal action where applicable. 
  • You agree to uphold respectful conduct when communicating with our team and within the JJ's High Performance community. 

9. Referral Credits

  • Referral codes are available for use by new clients only. A new client is defined as someone who has not previously purchased a JJ's High Performance package or subscription. Existing clients cannot apply a referral code to a current or future purchase.
  • Referral codes are valid on fixed term packages only and cannot be applied to monthly subscriptions.
  • Referral codes are issued on a timed basis during selected referral periods. To receive a referral code, you must have an active fixed term package purchased within that referral period. Referral periods are communicated in advance and are not ongoing.
  • Upon a successful referral, the new client will receive $100 off their first fixed term package purchase via the discount code and the referring client will receive $100 refunded to their account.
  • To be eligible for referral credit, the new client must enter the full name of the referring client in the designated field on the onboarding form. Referrals cannot be tracked or credited without this information.
  • There is no cap on the number of referrals a client can make during an active referral period. Refunds will first be applied against the cost of the client's current active package. Once the full purchase amount has been offset, any remaining credit will transition as account credit toward a future purchase.
  • Referral credits hold no cash value and cannot be redeemed for cash or transferred to another account.
  • JJ's High Performance reserves the right to withdraw, modify, or suspend the referral credit system at any time. Credits already earned at the time of any such change will be honoured.

10. Consistency Ladder

  • JJ's High Performance operates a consistency ladder system that automatically tracks and rewards clients based on consecutive package purchases. 

Tier levels and discounts are as follows: 

  • Bronze > 1st package purchase: 10% discount. 
  • Silver > 2nd consecutive package: 12% discount. 
  • Gold > 3rd consecutive package: 15% discount. 
  • Platinum > 4th+ consecutive package: 20% discount. 
  • Tier discounts are applied/made available approximately one week before your current package ends unless the athlete reaches out directly prior to this. 
  • The following packages do not earn or update a client's tier: Extension Packages (Preseason and In-Season), PRO Packages, Legacy Packages, Meal Plan products, Coaches Packages and all Club Packages. 
  • If a client is deactivated and reactivated within 7 days, their tier continues from where it left off. Reactivation after 7 or more days results in a tier reset to Bronze and the streak restarts. 
  • Tier discount codes are valid for one week only and cannot be used in conjunction with any other discount code or offer. 
  • JJ's High Performance reserves the right to amend, pause or discontinue the tier system at any time. Tiers already earned at the time of any such change will be honoured where reasonably practicable. 

11. App Platform & Service Availability

  • JJ's High Performance packages are delivered via a third-party application platform. While we work closely with this provider, we do not own or control the app's technical infrastructure. 
  • The app and associated services may occasionally be temporarily unavailable due to scheduled maintenance, updates, system upgrades, technical improvements, server issues, or unforeseen outages. 
  • Planned maintenance is typically brief and undertaken to improve performance and reliability. Where reasonably possible, we will provide advance notice of scheduled maintenance. 
  • Users acknowledge that unplanned disruptions may occur without notice. 
  • To the maximum extent permitted by law, JJ's High Performance is not responsible for any loss, inconvenience, disruption to training, or other outcomes resulting from temporary app unavailability. 
  • Temporary interruptions do not entitle users to refunds, credits, extensions, or compensation. 

12. Marketing & Privacy

  • By signing up, purchasing a program, or submitting your personal information, you consent to receive relevant program updates, marketing content, and promotional communications from JJ’s High Performance. You may unsubscribe at any time via email or through our app.
  • You can view our privacy policy on our website, this policy is subject to change at any time without prior notice. We encourage you to review our Privacy Policy periodically for any updates.

13. Assumption of Risk & Waiver

  • By purchasing, you confirm that you have disclosed any relevant health conditions and have obtained medical clearance where necessary. You acknowledge that all training is self-directed and performed at your own risk. It is your sole responsibility to ensure that exercises are performed with proper technique and form.
  • JJ’s High Performance disclaims all liability for any injury, loss, or damage incurred while participating in the program. You agree to train within your individual limits and to promptly inform us of any changes to your health status. 

Fixed term packages (8, 16 & 24 Weeks)

In-Season & Preseason Programs

1. Payment & Billing

  • All sales are final. No cancellations or refunds will be accepted once your purchase is confirmed.
  • By purchasing a fixed-term package, you agree to ensure payment is completed in full at the time of purchase via your nominated payment method.
  • We periodically review our fees and may update them with notice, applying only to future purchases. Last updated: 20 July 2026.

2. Package Duration & Delivery

  • Fixed-term training plans are delivered through the JJ's High Performance app and are available for the full duration of your selected package (e.g. 8, 16, or 24 weeks). Start and end dates are confirmed upon purchasing. 
  • Your training plan is delivered exclusively through JJ's app and is accessible only while your subscription is active. Once your account is deactivated or your subscription ends, access to your training plan and related content will be unavailable. 
  • Once assigned, your training plan cannot be adjusted, paused, or extended, even in the case of illness or injury. All packages are designed with built-in modifications to accommodate common limitations. 

3. EDGE Series / Game Intelligence

  • Selected fixed-term packages (including 8 Week, 16 Week and 24 Week In-Season packages) include access to JJ's High Performance EDGE Series / Game Intelligence education. 

This may include: 

  • 1x structured weekly EDGE session 
  • Phase-specific on-demand video modules. 
  • Tactical, positional, preparation and review frameworks. 
  • EDGE content is proprietary intellectual property of JJ's High Performance and is provided strictly for the personal use of the enrolled athlete during the active package period. 

Access: 

  • Is limited to the duration of the active package. 
  • Progresses by phase and does not stack or duplicate. 
  • Does not continue beyond expiry unless a new eligible package is purchased.
  • Extension Packages do not include additional on-demand access unless expressly stated. 

4. Cancellations & Modifications

  • Fixed-term packages are non-refundable and non-transferable. Cancellations are not permitted once your coaching has commenced. Please ensure you are fully committed and have reviewed all package details prior to purchase. 
  • In certain circumstances prior to your coaching commencing, a credit to the value of your package purchase may be issued. Credits can be applied towards any future package or 1:1 session. Credits are not automatically applied and must be requested by contacting the JJ's High Performance team directly. 

5. Extension Packages

  • Extension packages are a coached add-on only, not a standalone training structure. They allow you to maintain momentum, continue progression, and stay supported leading into or through the season. 

Important to know: 

  • Available only to current clients with an active Preseason or In-Season Package.
  • Only available in the later stages of the Preseason or In-Season period, based on time of year.
  • App access and coaching are extended for the nominated period (2, 4 or 6 weeks).
  • Training continues from where you finished, it doesn’t reset or repeat.  
  • No adjustments can be made to your training during an extension due to the discounted rate.
  • Applies to both Preseason and In-Season extensions.
  • Discount codes are not valid on extension packages. 
  • Extensions cannot be purchased without a full package on your account - add-on only. 

6. Eligibility & Health

  • You must be 10 years or older to participate in any JJ's High Performance fixed-term package. 
  • By accepting this plan, you confirm that you have disclosed any relevant health risks or pre-existing medical conditions and have obtained appropriate medical clearance where necessary. 
  • Health disclosures can be submitted via our app or emailed to info@jjshighperformance.com.au prior to commencing training. 

7. Results Guarantee

  • JJ's High Performance stands behind the quality of our coaching. If, after completing at least 50% of your prescribed training sessions during the first 8 weeks of your package, you are genuinely dissatisfied with the coaching provided, we will provide a full refund. 

Eligibility Requirements 

To be eligible, you must: 

  • Be a first-time JJ's High Performance customer purchasing a fixed-term package.
  • Complete a minimum of 50% of all prescribed training sessions across weeks 1 to 8, as logged in the JJ's High Performance app. Sessions must be completed in good faith, with a recorded duration reasonably consistent with the prescribed session length. 
  • Include your session completion log from the app as evidence.

Exclusions 

The Results Guarantee does not apply where: 

  • You have previously purchased any JJ's High Performance fixed-term package.
  • The 50% session completion threshold across weeks 1 to 8 has not been met.
  • Your request is submitted outside the 7-day window after week 8.
  • You are on a monthly subscription.

Claims 

  • Claims must be submitted within 7 days of completing week 8. Sessions must be completed in good faith and in full. JJ's High Performance reserves the right to review session duration data recorded in the app. Sessions completed in a manner inconsistent with the prescribed format may not count toward the 50% threshold. 
  • This guarantee applies to the purchase price of your fixed-term package only. Approval of a refund ends your package access immediately. This guarantee may be updated or withdrawn for future purchases at any time, with notice provided on our website. 

8. Communication & Conduct

  • All coaching content is intended strictly for personal use by the purchaser. Sharing, distributing, reproducing, or re-selling any content in whole or in part is strictly prohibited and may result in immediate deactivation of your account and legal action where applicable. 
  • You agree to uphold respectful conduct when communicating with our team and within the JJ's High Performance community. 

9. Referral Credits

  • Referral codes are available for use by new clients only. A new client is defined as someone who has not previously purchased a JJ's High Performance package or subscription. Existing clients cannot apply a referral code to a current or future purchase.
  • Referral codes are valid on fixed term packages only and cannot be applied to monthly subscriptions.
  • Referral codes are issued on a timed basis during selected referral periods. To receive a referral code, you must have an active fixed term package purchased within that referral period. Referral periods are communicated in advance and are not ongoing.
  • Upon a successful referral, the new client will receive $100 off their first fixed term package purchase via the discount code and the referring client will receive $100 refunded to their account.
  • To be eligible for referral credit, the new client must enter the full name of the referring client in the designated field on the onboarding form. Referrals cannot be tracked or credited without this information.
  • There is no cap on the number of referrals a client can make during an active referral period. Refunds will first be applied against the cost of the client's current active package. Once the full purchase amount has been offset, any remaining credit will transition as account credit toward a future purchase.
  • Referral credits hold no cash value and cannot be redeemed for cash or transferred to another account.
  • JJ's High Performance reserves the right to withdraw, modify, or suspend the referral credit system at any time. Credits already earned at the time of any such change will be honoured.

10. Consistency Ladder

  • JJ's High Performance operates a consistency ladder system that automatically tracks and rewards clients based on consecutive package purchases. 

Tier levels and discounts are as follows: 

  • Bronze > 1st package purchase: 10% discount.
  • Silver > 2nd consecutive package: 12% discount. 
  • Gold > 3rd consecutive package: 15% discount.
  • Platinum > 4th+ consecutive package: 20% discount. 
  • Tier discounts are applied/made available approximately one week before your current package ends unless the athlete reaches out directly prior to this. 
  • The following packages do not earn or update a client's tier: Extension Packages (Preseason and In-Season), PRO Packages, Legacy Packages, Meal Plan products, Coaches Packages and all Club Packages. 
  • If a client is deactivated and reactivated within 7 days, their tier continues from where it left off. Reactivation after 7 or more days results in a tier reset to Bronze and the streak restarts. 
  • Tier discount codes are valid for one week only and cannot be used in conjunction with any other discount code or offer. 
  • JJ's High Performance reserves the right to amend, pause or discontinue the tier system at any time. Tiers already earned at the time of any such change will be honoured where reasonably practicable. 

11. App Platform & Service Availability

  • JJ's High Performance packages are delivered via a third-party application platform. While we work closely with this provider, we do not own or control the app's technical infrastructure. 
  • The app and associated services may occasionally be temporarily unavailable due to scheduled maintenance, updates, system upgrades, technical improvements, server issues, or unforeseen outages. 
  • Planned maintenance is typically brief and undertaken to improve performance and reliability. Where reasonably possible, we will provide advance notice of scheduled maintenance. 
  • Users acknowledge that unplanned disruptions may occur without notice. 
  • To the maximum extent permitted by law, JJ's High Performance is not responsible for any loss, inconvenience, disruption to training, or other outcomes resulting from temporary app unavailability. 
  • Temporary interruptions do not entitle users to refunds, credits, extensions, or compensation. 

12. Marketing & Privacy

  • By signing up, purchasing a program, or submitting your personal information, you consent to receive relevant program updates, marketing content, and promotional communications from JJ’s High Performance. You may unsubscribe at any time via email or through our app.
  • You can view our privacy policy on our website, this policy is subject to change at any time without prior notice. We encourage you to review our Privacy Policy periodically for any updates.

13. Assumption of Risk & Waiver

  • By purchasing, you confirm that you have disclosed any relevant health conditions and have obtained medical clearance where necessary. You acknowledge that all training is self-directed and performed at your own risk. It is your sole responsibility to ensure that exercises are performed with proper technique and form.
  • JJ’s High Performance disclaims all liability for any injury, loss, or damage incurred while participating in the program. You agree to train within your individual limits and to promptly inform us of any changes to your health status. 

Monthly (recurring) Subscriptions

In-Season, Preseason & PRO Packages

1. Payment & Billing 

  • All sales are final. 
  • We periodically review our fees and terms and may update them with at least 30 days’ notice. Last updated: 20 July 2026.
  • Minimum subscription period is 3 months. 
  • By accepting this payment plan, you agree to ensure sufficient funds are available via your nominated credit card. 
  • You must notify us of any changes to your card, including cancellations or insufficient funds. 
  • Failed payments incur a $10 administration fee. 
  • Subscription billing is automated and processed on the same date each month, based on the date and time of your original purchase. Billing dates cannot be adjusted or changed based on personal pay cycles or individual requests. 
  • If a payment fails, you will receive reminders both in the app and via email. If you are experiencing issues with a payment, contact us at info@jjshighperformance.com.au as soon as possible. Resolving failed payments promptly protects your access to your training data, training history, and Consistency Ladder placement.
  • Three failed payments within one billing cycle will result in automatic account deactivation and may lead to the permanent deletion of your training data. If we do not hear from you, your information may be forwarded to a third-party recovery provider, which could result in a credit report being lodged against your name. 
  • If your account is deactivated due to the three failed payment attempts, the remaining balance of the 3-month minimum term is still payable to settle the account. 
  • If deactivation occurs after the 3-month term, a minimum of one month's payment will be required to settle the account. This covers any unpaid access during the grace period, as well as applicable administration or late fees. 
  • This payment does not reinstate your training plan access or restart your subscription. To resume training, a new purchase is required. 

2. Cancellations & Training Access 

  • You may cancel or change your plan at any time by emailing info@jjshighperformance.com.au and giving 14 days' notice, as long as the change takes effect no earlier than the end of your 3-month minimum subscription. 
  • Once commenced, your training plan cannot be adjusted, paused, or extended, even in the case of illness or injury. All training plans are designed with built-in modifications to accommodate common limitations. 
  • Your training plan is delivered exclusively through JJ's app and is accessible only while your subscription is active. Once your account is deactivated or your subscription ends, access to your training plan and related content will be unavailable. 

 

3. EDGE Series/Game Intelligence

  • Monthly subscription memberships include access to the scheduled weekly EDGE session only, once the in-season coaching structure is assigned.
  • Monthly subscriptions do not include access to phase-based on-demand EDGE educational modules. 
  • EDGE content remains the proprietary intellectual property of JJ's High Performance and is provided for personal use only during an active subscription. Recording, reproduction, distribution, login sharing, or commercial use is strictly prohibited. 

4. Consistency Ladder 

  • Monthly subscription clients progress through loyalty tiers based on active subscription months. 

Tier levels and discounts are as follows: 

  • Bronze > 3 months active: 10% discount.
  • Silver > 6 months active: 12% discount.
  • Gold > 9 months active: 15% discount.
  • Platinum > 12+ months active: 20% discount.
  • When a client crosses a tier threshold, the applicable discount code is applied to their subscription going forward. 
  • A client can only hold one discount code at a time. Any existing code is removed before a new tier discount is applied. 
  • If a client switches from a monthly subscription to a fixed-term package within 7 days, they carry their current tier across. Their month count resets to the subscription minimum for that tier, they must reach the next month threshold before progressing further. 
  • If an account is deactivated due to failed payments, the Tier Protection Window applies from the date of deactivation. Resolving any outstanding balance and purchasing a new package or subscription within 7 days will retain the client's existing tier and streak. If this occurs after 7 days, the tier resets and the streak restarts.
  • JJ's High Performance reserves the right to amend, pause or discontinue the tier system at any time. Tiers already earned at the time of any such change will be honoured where reasonably practicable. 

5. Eligibility & Health 

  • You must be 10 years or older to participate.
  • By accepting this plan, you confirm that you have disclosed any relevant health risks or pre-existing medical conditions and have obtained appropriate medical clearance where necessary.
  • Health disclosures can be submitted via our app or emailed to info@jjshighperformance.com.au prior to commencing training.

 

6. Communication & Conduct 

  • All coaching content is intended strictly for personal use by the purchaser. Sharing, distributing, reproducing, or re-selling any content in whole or in part is strictly prohibited and may result in immediate deactivation of your account and legal action where applicable.
  • You agree to uphold respectful conduct when communicating with our team and within the JJ's High Performance community.

 

7. App Platform & Service Availability 

  • JJ's High Performance packages are delivered via a third-party application platform. While we work closely with this provider, we do not own or control the app's technical infrastructure. 
  • The app and associated services may occasionally be temporarily unavailable due to scheduled maintenance, updates, system upgrades, technical improvements, server issues, or unforeseen outages. 
  • Planned maintenance is typically brief and undertaken to improve performance and reliability. Where reasonably possible, we will provide advance notice of scheduled maintenance. 
  • Users acknowledge that unplanned disruptions may occur without notice. 
  • To the maximum extent permitted by law, JJ's High Performance is not responsible for any loss, inconvenience, disruption to training, or other outcomes resulting from temporary app unavailability. 
  • Temporary interruptions do not entitle users to refunds, credits, extensions, or compensation. 

8. Marketing & Privacy 

  • By signing up, purchasing a program, or submitting your personal information, you consent to receive relevant program updates, marketing content, and promotional communications from JJ’s High Performance. You may unsubscribe at any time via email or through our app.
  • You can view our privacy policy on our website, this policy is subject to change at any time without prior notice. We encourage you to review our Privacy Policy periodically for any updates.

 

9. Assumption of Risk & Waiver

  • By purchasing, you confirm that you have disclosed any relevant health conditions and have obtained medical clearance where necessary. You acknowledge that all training is self-directed and performed at your own risk. It is your sole responsibility to ensure that exercises are performed with proper technique and form.
  • JJ’s High Performance disclaims all liability for any injury, loss, or damage incurred while participating in the program. You agree to train within your individual limits and to promptly inform us of any changes to your health status. 

Monthly (recurring) Subscriptions

In-Season, Preseason & PRO Packages

1. Payment & Billing 

  • All sales are final. 
  • We periodically review our fees and terms and may update them with at least 30 days’ notice. Last updated: 20 July 2026.
  • Minimum subscription period is 3 months. 
  • By accepting this payment plan, you agree to ensure sufficient funds are available via your nominated credit card. 
  • You must notify us of any changes to your card, including cancellations or insufficient funds. 
  • Failed payments incur a $10 administration fee. 
  • Subscription billing is automated and processed on the same date each month, based on the date and time of your original purchase. Billing dates cannot be adjusted or changed based on personal pay cycles or individual requests. 
  • If a payment fails, you will receive reminders both in the app and via email. If you are experiencing issues with a payment, contact us at info@jjshighperformance.com.au as soon as possible. Resolving failed payments promptly protects your access to your training data, training history, and Consistency Ladder placement.
  • Three failed payments within one billing cycle will result in automatic account deactivation and may lead to the permanent deletion of your training data. If we do not hear from you, your information may be forwarded to a third-party recovery provider, which could result in a credit report being lodged against your name. 
  • If your account is deactivated due to the three failed payment attempts, the remaining balance of the 3-month minimum term is still payable to settle the account. 
  • If deactivation occurs after the 3-month term, a minimum of one month's payment will be required to settle the account. This covers any unpaid access during the grace period, as well as applicable administration or late fees. 
  • This payment does not reinstate your training plan access or restart your subscription. To resume training, a new purchase is required. 

2. Cancellations & Training Access 

  • You may cancel or change your plan at any time by emailing info@jjshighperformance.com.au and giving 14 days' notice, as long as the change takes effect no earlier than the end of your 3-month minimum subscription. 
  • Once commenced, your training plan cannot be adjusted, paused, or extended, even in the case of illness or injury. All training plans are designed with built-in modifications to accommodate common limitations. 
  • Your training plan is delivered exclusively through JJ's app and is accessible only while your subscription is active. Once your account is deactivated or your subscription ends, access to your training plan and related content will be unavailable. 

 

3. EDGE Series/Game Intelligence

  • Monthly subscription memberships include access to the scheduled weekly EDGE session only, once the in-season structure is assigned.
  • Monthly subscriptions do not include access to phase-based on-demand EDGE educational modules. 
  • EDGE content remains the proprietary intellectual property of JJ's High Performance and is provided for personal use only during an active subscription. Recording, reproduction, distribution, login sharing, or commercial use is strictly prohibited. 

4. Consistency Ladder 

  • Monthly subscription clients progress through loyalty tiers based on active subscription months. 

Tier levels and discounts are as follows: 

  • Bronze > 3 months active: 10% discount.
  • Silver > 6 months active: 12% discount.
  • Gold > 9 months active: 15% discount.
  • Platinum > 12+ months active: 20% discount.
  • When a client crosses a tier threshold, the applicable discount code is applied to their subscription going forward. 
  • A client can only hold one discount code at a time. Any existing code is removed before a new tier discount is applied. 
  • If a client switches from a monthly subscription to a fixed-term package within 7 days, they carry their current tier across. Their month count resets to the subscription minimum for that tier, they must reach the next month threshold before progressing further. 
  • If an account is deactivated due to failed payments, the Tier Protection Window applies from the date of deactivation. Resolving any outstanding balance and purchasing a new package or subscription within 7 days will retain the client's existing tier and streak. If this occurs after 7 days, the tier resets and the streak restarts.
  • JJ's High Performance reserves the right to amend, pause or discontinue the tier system at any time. Tiers already earned at the time of any such change will be honoured where reasonably practicable. 

5. Eligibility & Health 

  • You must be 10 years or older to participate.
  • By accepting this plan, you confirm that you have disclosed any relevant health risks or pre-existing medical conditions and have obtained appropriate medical clearance where necessary.
  • Health disclosures can be submitted via our app or emailed to info@jjshighperformance.com.au prior to commencing training.

 

6. Communication & Conduct 

  • All coaching content is intended strictly for personal use by the purchaser. Sharing, distributing, reproducing, or re-selling any content in whole or in part is strictly prohibited and may result in immediate deactivation of your account and legal action where applicable.
  • You agree to uphold respectful conduct when communicating with our team and within the JJ's High Performance community.

 

7. App Platform & Service Availability 

  • JJ's High Performance packages are delivered via a third-party application platform. While we work closely with this provider, we do not own or control the app's technical infrastructure. 
  • The app and associated services may occasionally be temporarily unavailable due to scheduled maintenance, updates, system upgrades, technical improvements, server issues, or unforeseen outages. 
  • Planned maintenance is typically brief and undertaken to improve performance and reliability. Where reasonably possible, we will provide advance notice of scheduled maintenance. 
  • Users acknowledge that unplanned disruptions may occur without notice. 
  • To the maximum extent permitted by law, JJ's High Performance is not responsible for any loss, inconvenience, disruption to training, or other outcomes resulting from temporary app unavailability. 
  • Temporary interruptions do not entitle users to refunds, credits, extensions, or compensation. 

8. Marketing & Privacy 

  • By signing up, purchasing a program, or submitting your personal information, you consent to receive relevant program updates, marketing content, and promotional communications from JJ’s High Performance. You may unsubscribe at any time via email or through our app.
  • You can view our privacy policy on our website, this policy is subject to change at any time without prior notice. We encourage you to review our Privacy Policy periodically for any updates.

 

9. Assumption of Risk & Waiver

  • By purchasing, you confirm that you have disclosed any relevant health conditions and have obtained medical clearance where necessary. You acknowledge that all training is self-directed and performed at your own risk. It is your sole responsibility to ensure that exercises are performed with proper technique and form.
  • JJ’s High Performance disclaims all liability for any injury, loss, or damage incurred while participating in the program. You agree to train within your individual limits and to promptly inform us of any changes to your health status. 

time with jack grimes

in-person or online sessions

1. Payment & Booking

  • Payment is required upfront to secure your booking.
  • If you are booking directly into an available time slot, payment will be taken at the time of confirmation.
    If you end up on a waitlist, payment will only be processed once a mutually agreed time has been confirmed.
  • If your waitlisted session is not confirmed within 5 business days, we reserve the right to offer your place to the next client on the waitlist.
  • All sales are final.
  • If you’re bringing additional attendees, you must let us know in the booking form by specifying the total number of participants and providing their names. After booking, you’ll receive a separate payment link for the remaining amount based on your group size. If this payment isn’t received at least 3 days before your session, the booking will revert to a 1:1 session and no extra attendees will be able to join.
  • We periodically review our fees and terms and may update them, applicable to future purchases only. Last updated: 20 July 2026.

2. Cancellations & Rescheduling

  • We reserve your session time exclusively for you. As such, we do not offer refunds or credits for no-shows or cancellations made within 24 hours of the scheduled session.
  • Cancellations made more than 24 hours in advance may be rescheduled or credited to your account for future use, subject to availability.
  • We understand that unforeseen circumstances may arise and appreciate your support of this policy, which helps us manage demand and offer a fair experience to all clients.

3. Communication & Conduct

  • All sessions are delivered with a high level of preparation and care. You agree to arrive on time, be respectful, and participate fully in the session.
  • Failure to attend or respond to communication in a timely manner may result in your session being forfeited without refund.
  • Kicking videos submitted for analysis must be received within 3–5 days of booking and no later than the final day of the month. If videos are not received on time, Jack may not be able to provide feedback that month. This is to ensure fairness and timely support for all athletes who have booked and submitted as required. No refunds or carryovers will be issued for missed submissions.

4. Marketing & Privacy

  • By booking a session, signing up, or submitting your details, you consent to receive relevant updates, marketing materials, and promotional communications from JJ’s High Performance. You can unsubscribe at any time.
  • You can view our privacy policy on our website, this policy is subject to change at any time without prior notice. We encourage you to review our Privacy Policy periodically for any updates.

5. Assumption of Risk & Waiver

  • By booking a session, you acknowledge that any coaching or consultation is provided at your own risk and that you are solely responsible for any decisions or actions taken as a result.
  • JJ’s High Performance disclaims all liability for any injury, loss, or outcome associated with participation in these sessions. You agree to disclose any relevant health conditions in advance and seek medical clearance if needed.

time with jack grimes

in-person or online sessions

1. Payment & Booking

  • Payment is required upfront to secure your booking.
  • If you are booking directly into an available time slot, payment will be taken at the time of confirmation.
    If you end up on a waitlist, payment will only be processed once a mutually agreed time has been confirmed.
  • If your waitlisted session is not confirmed within 5 business days, we reserve the right to offer your place to the next client on the waitlist.
  • All sales are final.
  • If you’re bringing additional attendees, you must let us know in the booking form by specifying the total number of participants and providing their names. After booking, you’ll receive a separate payment link for the remaining amount based on your group size. If this payment isn’t received at least 3 days before your session, the booking will revert to a 1:1 session and no extra attendees will be able to join.
  • We periodically review our fees and terms and may update them, applicable to future purchases only. Last updated: 20 July 2026.

2. Cancellations & Rescheduling

  • We reserve your session time exclusively for you. As such, we do not offer refunds or credits for no-shows or cancellations made within 24 hours of the scheduled session.
  • Cancellations made more than 24 hours in advance may be rescheduled or credited to your account for future use, subject to availability.
  • We understand that unforeseen circumstances may arise and appreciate your support of this policy, which helps us manage demand and offer a fair experience to all clients.

3. Communication & Conduct

  • All sessions are delivered with a high level of preparation and care. You agree to arrive on time, be respectful, and participate fully in the session.
  • Failure to attend or respond to communication in a timely manner may result in your session being forfeited without refund.
  • Kicking videos submitted for analysis must be received within 3–5 days of booking and no later than the final day of the month. If videos are not received on time, Jack may not be able to provide feedback that month. This is to ensure fairness and timely support for all athletes who have booked and submitted as required. No refunds or carryovers will be issued for missed submissions.

4. Marketing & Privacy

  • By booking a session, signing up, or submitting your details, you consent to receive relevant updates, marketing materials, and promotional communications from JJ’s High Performance. You can unsubscribe at any time.
  • You can view our privacy policy on our website, this policy is subject to change at any time without prior notice. We encourage you to review our Privacy Policy periodically for any updates.

5. Assumption of Risk & Waiver

  • By booking a session, you acknowledge that any coaching or consultation is provided at your own risk and that you are solely responsible for any decisions or actions taken as a result.
  • JJ’s High Performance disclaims all liability for any injury, loss, or outcome associated with participation in these sessions. You agree to disclose any relevant health conditions in advance and seek medical clearance if needed.

Club/coaching packages

1. Package Inclusions & Access

  • The inclusions, pricing and support provided under your club package will be outlined in your proposal, invoice or written agreement. 
  • Club packages may include player access, coach access, programming, education, support services and review meetings. Specific inclusions may vary between clubs and package types. 
  • Access is limited to registered coaches and players included within the agreement. Additional users may incur additional fees where applicable. 

2. Payment & Billing

  • Payment is due in accordance with the terms outlined on your invoice unless otherwise agreed in writing. 
  • Club program access and support is provided for the full duration of the football season, concluding at the end of your club's final match (including finals, where applicable), unless otherwise agreed upon in writing.
  • By purchasing a club package, you agree to ensure payment is completed in full upon invoice via your nominated payment method. 
  • Where a payment plan has been agreed, all instalments remain payable regardless of player participation, club performance, coaching changes or early withdrawal from the program. 
  • Where a club elects to have players contribute towards the package cost, it remains the club's responsibility to manage collection of those funds. The full club fee remains payable to JJ's High Performance regardless of individual player contributions or reimbursements. 
  • Failure to make payments in accordance with agreed terms may result in suspension of platform access, support services and eligibility for any guarantee offered under the agreement. 
  • All sales are final. Club packages are non-refundable and non-transferable. Cancellations are not permitted once the package is assigned. Please ensure you are fully committed for the season and have reviewed all details prior to purchase.  
  • Club packages are non-refundable except where a club becomes eligible under a guarantee outlined in these Terms & Conditions. 
  • We may update these Terms & Conditions from time to time. Any changes will be communicated where required. Last updated: 20 July 2026.

3. Program Duration & Delivery

  • Club support commences on the agreed start date and concludes following the club's final senior match of the season, including finals where applicable, unless otherwise agreed in writing. 
  • Club packages are delivered exclusively through the JJ's app and is accessible only while the club package is active. Once the duration ends, all coaching and player accounts automatically deactivate and access to all coaching and related content will be unavailable.

4. Club Responsibilities

To maximise results, clubs agree to: 

  • Encourage player participation throughout the duration of the program. 
  • Support implementation of the prescribed programming. 
  • Communicate schedule changes in a reasonable timeframe. 
  • Participate in scheduled reviews, meetings and support processes. 
  • Provide access to relevant coaches and decision-makers where required. 
  • Actively engage with the program throughout the agreement period. 

5. Package Modifications

  • We will provide reasonable modifications to club programming where required to suit club structures, training schedules or logistical requirements. 
  • Requests for modifications must be made within reasonable timeframes and remain at the discretion of JJ's High Performance. 
  • Individualised modifications for player-specific injuries, rehabilitation, personal preferences or scheduling conflicts are not included unless otherwise agreed in writing. 

6. Eligibility & Health

  • Players must be at least 10 years of age to participate in JJ's High Performance programs. 
  • Players and clubs are solely responsible for determining whether a player is fit to participate in training and coaching services provided by JJ's High Performance. 
  • Where appropriate, players and clubs should seek independent medical advice and clearance before participating. 
  • JJ's High Performance does not provide medical advice and accepts no responsibility for decisions regarding a player's fitness, readiness, or suitability to participate in training. 
  • Participation in all training and coaching services is at the player's and club's own risk. 

7. Club Performance Guarantee

  • The Club Performance Guarantee is available exclusively to clubs enrolled in eligible Performance or Full Program Support packages. 
  • If an eligible club does not improve, JJ's High Performance will refund all fees paid under the agreement and continue supporting the club at no additional cost, provided the club continues to satisfy the Guarantee Eligibility Requirements. 

Guarantee Eligibility Requirements 

To remain eligible for any guarantee offered under these Terms & Conditions, clubs must: 

  • Maintain a minimum of 25 players on the JJ's High Performance platform throughout the agreement period. 
  • Maintain a minimum average player compliance of 50% across the agreement period. 
  • Maintain a minimum average coach compliance of 80% across the agreement period. 
  • Implement the prescribed programming. 
  • Participate in scheduled reviews and support processes. 
  • Actively engage with the program throughout the agreement period. 
  • Ensure all payments are made in accordance with agreed payment terms. 

  • Compliance is determined by JJ's High Performance using platform participation data, session completion records and engagement metrics. 
  • Session completion alone does not automatically constitute compliance. Players and coaches must demonstrate genuine participation in the program throughout the agreement period. Training sessions must be completed in good faith and with a recorded duration reasonably consistent with the prescribed session length. 

Definition of Improvement 

A club will be considered to have improved if it achieves either: 

  • More home and away wins than the previous season; or 
  • A higher ladder position than the previous season. 

Only one criterion must be achieved. 

Alternative Guarantee Assessment 

Some clubs are not eligible for assessment under the Club Performance Guarantee because ladder position and win totals are not a fair comparison measure.  This includes clubs that: 

  • Finished 1st or 2nd on the ladder in the previous season. 
  • Have been promoted or relegated between divisions. 
  • Change competitions during the agreement period. 

Provided all Guarantee Eligibility Requirements have been met, these clubs will instead be assessed under the Satisfaction Guarantee. 

Satisfaction Guarantee 

  • If an eligible club believes JJ's High Performance has failed to deliver the services and support outlined within the agreed package, the club may submit a claim within 30 days of the completion of the agreement period. 
  • To assess the claim, JJ's High Performance will review service delivery records, compliance data, implementation, engagement and program outcomes. 
  • Where appropriate, a resolution may include additional support, a partial refund, a full refund or another mutually agreed outcome. 

Exclusions 

The Club Performance Guarantee and Satisfaction Guarantee do not apply where: 

  • Competition structures materially change during the agreement period, including shortened or abandoned seasons. 
  • The senior coach changes during the agreement period. 
  • The Guarantee Eligibility Requirements are not achieved. 
  • Payments are not made in accordance with agreed payment terms. 
  • The club prevents agreed services from being delivered. 

Claims 

Claims must be submitted within 30 days of the completion of the agreement period. To assess a claim, JJ's High Performance may review: 

  • Previous season performance. 
  • Current season performance. 
  • Player compliance data. 
  • Coach compliance data. 
  • Platform participation records. 
  • Service delivery records. 

8. Intellectual Property & Content Use

  • All programs, resources, education, templates, testing protocols, training systems and materials provided by JJ's High Performance remain the intellectual property of JJ's High Performance. 
  • Content is provided solely for registered coaches and players included within the club package. 
  • Content must not be copied, distributed, shared, uploaded, reproduced or made available to individuals who are not registered participants on the JJ's High Performance platform without prior written permission. 
  • This includes sharing content through social media, messaging groups, file-sharing platforms, club resource libraries or any other method of distribution. 

9. Communication & Conduct

  • Ongoing support is provided to nominated coaching staff and approved club representatives only, unless otherwise agreed in writing. 
  • Direct support is not provided to individual players, parents or external support staff unless specifically included within the package. 
  • Clubs, coaches and players are expected to communicate respectfully with JJ's High Performance staff at all times. 

10. Branding & Representation

  • When JJ's High Performance is engaged to support a football club, the club must not publicly represent the relationship in a way that implies employment, appointment or exclusive affiliation without prior written approval. 

  

Appropriate descriptions include: 

  • Working with JJ's High Performance 
  • Supported by JJ's High Performance 
  • In partnership with JJ's High Performance 
  • Performance support provided by JJ's High Performance 

  • Any public use of JJ's High Performance branding, names, logos or likenesses must be approved in writing prior to publication. 
  • Failure to comply with these terms may result in immediate termination of services and/or legal action. 

11. Marketing & Privacy

  • By engaging JJ's High Performance, clubs consent to receive relevant program updates, service communications and marketing content. 
  • You may unsubscribe from marketing communications at any time. 
  • Our Privacy Policy is available on our website and may be updated from time to time.

12. App Platform & Service Availability

  • JJ's High Performance programs are delivered via a third-party application platform. While we work closely with this provider, we do not own or control the app's technical infrastructure. 
  • The app and associated services may occasionally be temporarily unavailable due to scheduled maintenance, updates, system upgrades, technical improvements, server issues, or unforeseen outages. 
  • Planned maintenance is typically brief and undertaken to improve performance and reliability. Where reasonably possible, we will provide advance notice of scheduled maintenance. 
  • Users acknowledge that unplanned disruptions may occur without notice. 
  • To the maximum extent permitted by law, JJ's High Performance is not responsible for any loss, inconvenience, disruption to training, or other outcomes resulting from temporary app unavailability. 
  • Temporary interruptions do not entitle clubs or players to refunds, credits, extensions, or compensation. 

13. Assumption of Risk & Limitation of Liability

Participation in physical training involves inherent risk:

  • By engaging JJ's High Performance, the club acknowledges that players participate in training at their own risk and are responsible for exercising within their individual capabilities. It is the responsibility of each individual and the club to ensure that exercises are performed with proper technique and form. 
  • JJ's High Performance is not responsible for injuries, losses or damages arising from participation in training activities, except where required by law. 
  • To the maximum extent permitted by law, JJ's High Performance is not liable for any indirect, incidental or consequential loss arising from participation in the program. 

Club/coaching packages

1. Package Inclusions & Access

  • The inclusions, pricing and support provided under your club package will be outlined in your proposal, invoice or written agreement. 
  • Club packages may include player access, coach access, programming, education, support services and review meetings. Specific inclusions may vary between clubs and package types. 
  • Access is limited to registered coaches and players included within the agreement. Additional users may incur additional fees where applicable. 

2. Payment & Billing

  • Payment is due in accordance with the terms outlined on your invoice unless otherwise agreed in writing. 
  • Club program access and support is provided for the full duration of the football season, concluding at the end of your club's final match (including finals, where applicable), unless otherwise agreed upon in writing.
  • By purchasing a club package, you agree to ensure payment is completed in full upon invoice via your nominated payment method. 
  • Where a payment plan has been agreed, all instalments remain payable regardless of player participation, club performance, coaching changes or early withdrawal from the program. 
  • Where a club elects to have players contribute towards the package cost, it remains the club's responsibility to manage collection of those funds. The full club fee remains payable to JJ's High Performance regardless of individual player contributions or reimbursements. 
  • Failure to make payments in accordance with agreed terms may result in suspension of platform access, support services and eligibility for any guarantee offered under the agreement. 
  • All sales are final. Club packages are non-refundable and non-transferable. Cancellations are not permitted once the package is assigned. Please ensure you are fully committed for the season and have reviewed all details prior to purchase.  
  • Club packages are non-refundable except where a club becomes eligible under a guarantee outlined in these Terms & Conditions. 
  • We may update these Terms & Conditions from time to time. Any changes will be communicated where required. Last updated: 20 July 2026. 

3. Program Duration & Delivery

  • Club support commences on the agreed start date and concludes following the club's final senior match of the season, including finals where applicable, unless otherwise agreed in writing. 
  • Club packages are delivered exclusively through the JJ's app and is accessible only while the club package is active. Once the duration ends, all coaching and player accounts automatically deactivate and access to all coaching and related content will be unavailable.

4. Club Responsibilities

To maximise results, clubs agree to: 

  • Encourage player participation throughout the duration of the program. 
  • Support implementation of the prescribed programming. 
  • Communicate schedule changes in a reasonable timeframe. 
  • Participate in scheduled reviews, meetings and support processes. 
  • Provide access to relevant coaches and decision-makers where required. 
  • Actively engage with the program throughout the agreement period. 

5. Package Modifications

  • We will provide reasonable modifications to club programming where required to suit club structures, training schedules or logistical requirements. 
  • Requests for modifications must be made within reasonable timeframes and remain at the discretion of JJ's High Performance. 
  • Individualised modifications for player-specific injuries, rehabilitation, personal preferences or scheduling conflicts are not included unless otherwise agreed in writing. 

6. Eligibility & Health

  • Players must be at least 10 years of age to participate in JJ's High Performance programs. 
  • Players and clubs are solely responsible for determining whether a player is fit to participate in training and coaching services provided by JJ's High Performance. 
  • Where appropriate, players and clubs should seek independent medical advice and clearance before participating. 
  • JJ's High Performance does not provide medical advice and accepts no responsibility for decisions regarding a player's fitness, readiness, or suitability to participate in training. 
  • Participation in all training and coaching services is at the player's and club's own risk. 

7. Club Performance Guarantee

  • The Club Performance Guarantee is available exclusively to clubs enrolled in eligible Performance or Full Program Support packages. 
  • If an eligible club does not improve, JJ's High Performance will refund all fees paid under the agreement and continue supporting the club at no additional cost, provided the club continues to satisfy the Guarantee Eligibility Requirements. 

Guarantee Eligibility Requirements 

To remain eligible for any guarantee offered under these Terms & Conditions, clubs must: 

  • Maintain a minimum of 25 players on the JJ's High Performance platform throughout the agreement period. 
  • Maintain a minimum average player compliance of 50% across the agreement period. 
  • Maintain a minimum average coach compliance of 80% across the agreement period. 
  • Implement the prescribed programming. 
  • Participate in scheduled reviews and support processes. 
  • Actively engage with the program throughout the agreement period. 
  • Ensure all payments are made in accordance with agreed payment terms. 

  • Compliance is determined by JJ's High Performance using platform participation data, session completion records and engagement metrics. 
  • Session completion alone does not automatically constitute compliance. Players and coaches must demonstrate genuine participation in the program throughout the agreement period. Training sessions must be completed in good faith and with a recorded duration reasonably consistent with the prescribed session length. 

Definition of Improvement 

A club will be considered to have improved if it achieves either: 

  • More home and away wins than the previous season; or 
  • A higher ladder position than the previous season. 

Only one criterion must be achieved. 

Alternative Guarantee Assessment 

Some clubs are not eligible for assessment under the Club Performance Guarantee because ladder position and win totals are not a fair comparison measure.  This includes clubs that: 

  • Finished 1st or 2nd on the ladder in the previous season. 
  • Have been promoted or relegated between divisions. 
  • Change competitions during the agreement period. 

Provided all Guarantee Eligibility Requirements have been met, these clubs will instead be assessed under the Satisfaction Guarantee. 

Satisfaction Guarantee 

  • If an eligible club believes JJ's High Performance has failed to deliver the services and support outlined within the agreed package, the club may submit a claim within 30 days of the completion of the agreement period. 
  • To assess the claim, JJ's High Performance will review service delivery records, compliance data, implementation, engagement and program outcomes. 
  • Where appropriate, a resolution may include additional support, a partial refund, a full refund or another mutually agreed outcome. 

Exclusions 

The Club Performance Guarantee and Satisfaction Guarantee do not apply where: 

  • Competition structures materially change during the agreement period, including shortened or abandoned seasons. 
  • The senior coach changes during the agreement period. 
  • The Guarantee Eligibility Requirements are not achieved. 
  • Payments are not made in accordance with agreed payment terms. 
  • The club prevents agreed services from being delivered. 

Claims 

Claims must be submitted within 30 days of the completion of the agreement period. To assess a claim, JJ's High Performance may review: 

  • Previous season performance. 
  • Current season performance. 
  • Player compliance data. 
  • Coach compliance data. 
  • Platform participation records. 
  • Service delivery records. 

8. Intellectual Property & Content Use

  • All programs, resources, education, templates, testing protocols, training systems and materials provided by JJ's High Performance remain the intellectual property of JJ's High Performance. 
  • Content is provided solely for registered coaches and players included within the club package. 
  • Content must not be copied, distributed, shared, uploaded, reproduced or made available to individuals who are not registered participants on the JJ's High Performance platform without prior written permission. 
  • This includes sharing content through social media, messaging groups, file-sharing platforms, club resource libraries or any other method of distribution. 

9. Communication & Conduct

  • Ongoing support is provided to nominated coaching staff and approved club representatives only, unless otherwise agreed in writing. 
  • Direct support is not provided to individual players, parents or external support staff unless specifically included within the package. 
  • Clubs, coaches and players are expected to communicate respectfully with JJ's High Performance staff at all times. 

10. Branding & Representation

  • When JJ's High Performance is engaged to support a football club, the club must not publicly represent the relationship in a way that implies employment, appointment or exclusive affiliation without prior written approval. 

  

Appropriate descriptions include: 

  • Working with JJ's High Performance 
  • Supported by JJ's High Performance 
  • In partnership with JJ's High Performance 
  • Performance support provided by JJ's High Performance 

  • Any public use of JJ's High Performance branding, names, logos or likenesses must be approved in writing prior to publication. 
  • Failure to comply with these terms may result in immediate termination of services and/or legal action. 

11. Marketing & Privacy

  • By engaging JJ's High Performance, clubs consent to receive relevant program updates, service communications and marketing content. 
  • You may unsubscribe from marketing communications at any time. 
  • Our Privacy Policy is available on our website and may be updated from time to time.

12. App Platform & Service Availability

  • JJ's High Performance programs are delivered via a third-party application platform. While we work closely with this provider, we do not own or control the app's technical infrastructure. 
  • The app and associated services may occasionally be temporarily unavailable due to scheduled maintenance, updates, system upgrades, technical improvements, server issues, or unforeseen outages. 
  • Planned maintenance is typically brief and undertaken to improve performance and reliability. Where reasonably possible, we will provide advance notice of scheduled maintenance. 
  • Users acknowledge that unplanned disruptions may occur without notice. 
  • To the maximum extent permitted by law, JJ's High Performance is not responsible for any loss, inconvenience, disruption to training, or other outcomes resulting from temporary app unavailability. 
  • Temporary interruptions do not entitle clubs or players to refunds, credits, extensions, or compensation. 

13. Assumption of Risk & Limitation of Liability

Participation in physical training involves inherent risk:

  • By engaging JJ's High Performance, the club acknowledges that players participate in training at their own risk and are responsible for exercising within their individual capabilities. It is the responsibility of each individual and the club to ensure that exercises are performed with proper technique and form. 
  • JJ's High Performance is not responsible for injuries, losses or damages arising from participation in training activities, except where required by law. 
  • To the maximum extent permitted by law, JJ's High Performance is not liable for any indirect, incidental or consequential loss arising from participation in the program. 

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